(1) Enter >>> Number of Devices and Type ie. 2x Satellite Telephones

(2) Enter >>> IMEI or Serial Numbers

(3) Choose >>> Device Manufacturer

-- Please Select --Other AST Beam Globalstar Hughes Inmarsat Iridium Optus Pacific Rim Pivotel Qualcomm SatCom Global SatComms Telstra Thuraya TR Telecoms Other

(4) Enter >>> Device Phone Number, MAC address if known(include also your own internal asset registration info etc)

(5) Enter >>> ALL items to be enclosed in package(specify number of pieces) for example - Unit with no battery as described above, Sim Card, two Batteries, Car Charger etc etc *

(6) Enter >>> Specific information to describe product failure or service issue(and also include any history if known of previous repairs and/or malfunction experienced

(7) Enter >>> YOUR DETAILS: (a)Your Name, (b)Telephone Number, (c)Mobile, (d)Email, (e)Business Name, (f)Department, (g)Postal and Full Location Address etc etc *

(8) Enter >>> Current Users of the Device ie. Name and contact number(note, we may make brief contact for technical reference as required)

(9) Enter >>> RETURN LOCATION DETAILS(if different to above - if same, enter "same as above"  *

(10) Choose ONE >>> Are you claiming Warranty? *

• Yes(Purchase receipt/contract will be enclosed with unit)
• Yes(but dont have receipt - I will email/fax paperwork or vendor contacts)
• Not Sure - but want to try?
• No - out of date warranty, obvious impact damage or liquid ingress etc

(11) Choose ONE >>> IATA (International Air Transport Association) DANGEROUS GOODS REGULATIONS DECLARATION - Air transit Requirement from Jan 1st 2009 - (go to "All Repairs" Tab at top of Home Page, select RMA Form, copy, and print label) *

• NO BATTERIES ARE ENCLOSED
• NON Li-on BATTERIES ARE ENCLOSED - Batteries are not damaged - I have removed from Unit, and wrapped them individually.
• Li-on BATTERIES ARE ENCLOSED - YES DECLARED DANGE0ROUS GOODS - I have attached the declaration label to outer bag - It contains 1(One), but not more than 2(two) Li-on batteries - Batteries are not damaged - I have removed from the device, and wrapped them

(12) Choose ONE >>> Are all contents in package individually well wrapped with Bubble Wrap etc, and in secure protective outer packaging? *

• YES - COLLECT NOW - It is packed, addressed,and ready for immediate collection.
• Please stand-by, I will advise when ready to collect via email/fax
• NO - DO NOT COLLECT - we are shipping to you and will advise details via email/fax(we will "register package" if sending via Post)

(13) Choose >>> AAE OVERNIGHT COURIER COLLECTION and RETURN Options

• COLLECTION - bag up to 3kg AAE Overnight - no extra cost
• COLLECTION - is over 3kg and customer will pay additional fees
• BLANK
• RETURN - COLLECTION - bag up to 3kg AAE Overnight - bag no extra cost
• RETURN - is over 3kg and customer will pay additional fees

(14) Choose >>> SERVICE LEVEL REPAIR - PRIORITY RESPONSE Options *

• Standard Warranty / NON-Warranty response times is variable due to seasonal work load
• Priority 2nd Day(from receipt inhouse) Warranty Claim / NON-Warranty Repair response +$19.00
• Urgent Same-Next Day(from receipt inhouse) Warranty Claim / NON-Warranty Repair response +$39.00

(15) Choose >>> TRANSIT INSURANCE OPTIONS - are available at the rate of 3.5% of nominated value  *

• WE WANT AAE TRANSIT INSURANCE - and we will contact your office to authorize(subject to AAE terms and conditions)
• WE DECLINE THE INSURANCE OPTION - we acknowledge that goods in transit are "entirely at customers risk" (subject to AAE terms and conditions)

(16) Choose >>> Payment Options - (No additional fees will be incurred, and nor will be due without your advance authority) *

Credit Card for any additional fees I authorise. Will direct Deposit(Wire Transfer) for any additional fees I authorise. Will post Money Order for any additional fees I authorise. Will Post Cheque(check) for any additional fees I authorise. Our Business needs to raise a Purchase Order and will forward payment for any additional fees I authorise. Our Business has pre-approval to raise a Purchase Order and forward payment when full cost is advised

(17) Your Pre-Shipping Check list

I have read Terms and Conditions below I agree to pay the initial processing fees. I have provided all contact details and information above I have itemised and described clearly each of the individual contents enclosed I have described in detail each fault or issue against each of the contents(in the case of multiple faults) I have enclosed Warranty Papers or will forward via email/fax I cannot locate warranty papers, but will follow up and advise. I have affixed the DECLARED DANGEROUS GOODS label to the outside of box because it contains 1(One), but not more than 2(Two) Li-on batteries I have securely and protectively packaged each item enclosed separately I have attached the supplied AAE Label the outside of an AAE bag I have "weighed up" and considered the Insurance options carefully.

(18) Choose >>> Devices that are accepted by the Service Centre as "Approved Warranty" are not subject to any additional Repair Fees. If deemed by the Service Centre as Non-Warranty, you will be provided with a no obligation quote for repair. *

• I understand
• I do not understand

(19) Choose >>> The minimum Warranty / Non-Warranty Repair Processing Fee is $49.00, this fee covers collection up to 3kg in an AAE bag, warranty and/or repair processing and then return of your Devices up to 3kg subject to AAE overnight transit terms and *

• I understand the Repair Processing Fee includes collection and return of my product or device Australia Wide, but does not include any Non-Warranty Repair Costs
• I do not understand

(20) Choose >>> I agree that if my Product / Device is not accepted by the Repair Centre as Warranty that I Pre-approve a Minimum Non-Warranty Repair Fee of up to $125.00 *

• Yes, I Pre-approve the Non-Warranty Repair Fee of up to $125.00
• No - I do not Pre-approve any Non-Warranty Repair Fee

(21) Choose >>> I have read and agree to all terms and conditions stated above and below, and transit conditions on the aae.com.au website *

• Yes
• No

(22) Choose >>> We have additional Units to ship - Please contact to discuss volume courier and repair discount options. *

• NO - Please rush, this is our only repair/s required at this time
• YES - We have other repairs to consider, please contact us to discuss.

(23) Choose >>> How long did this form take to complete? *

• I Wish to decline
• How long did this form take to complete? 5-10mins
• How long did this form take to complete? 15-20mins
• How long did this form take to complete? 20mins+

* Required Fields