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Customer Service

Shipping & Delivery

P1 - AIRFREIGHT - URGENT - NEXT FLIGHT - AAE/StarTrack                                                                                                                                                                                                                                                                                    This is used for the most URGENT delivery equipment and spares.                                                                                                                                                                                                                                                                          This priority requires immediate action and costs discussed prior to implementation.                                                                                                                                                                                                                                            Designated Driver will be despatched and deliver to the Airport, product will be on next available flight, at the receivers end, a driver will personally take the product direct to the customers address.

P2 - AIRFREIGHT - OVERNIGHT- AAE/StarTrack                                                                                                                                                                                                                                                                                                        This priority is used for requests for equipment and spares. The fastest commercial airfreight service will be used                                                                                                                                                                                                P2 orders will not await consolidation with other orders, as soon as the order is available it will be dispatched on the next available airfreight service

P3 - AIR FREIGHT - REGISTERED EXPRESS POST COURIER - Australia Post with signature                                                                                                                                                                                                                                    This priority is for equipment and spares that cannot await road freight.                                                                                                                                                                                                                                                                    P3 orders will generally be consolidated on a weekly basis to maximise cost savings in airfreight and arrival fees.                                                                                                                                                                                       Lead-time all Metro next day, outer metro/regional 2nd day, remote rural 3-4 days

P4 - ROAD FREIGHT - REGISTERED POST - Australia Post                                                                                                                                                                                                                                                                                   Orders are consolidated for shipping as requested to reduce costs.                                                                                                                                                                                                                                                                        Lead-time Metro usually up to 5 working days (Perth metro next day), outer metro/regional 3days, remote rural 4-7 days  

P5 - INTERNATIONAL - ECONOMY - FedEx / UPS                                                                                                                                                                                                                                                                                                 Lead-time usually 5-7 working days to most international destinations

P6 - INTERNATIONAL - PRIORITY  - FedEx / UPS                                                                                                                                                                                                                                                                                                       Lead-time usually 2-3 working days to most international destinations

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Privacy & Security
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Returns & Replacements
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Ordering
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Payment, Pricing & Promotions
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Viewing Orders
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Updating Account Information
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